DATA PROTECTION POLICY
Last Updated: June 24, 2025
1. INTRODUCTION
Terra Selvagem ("we," "our," or "us"), operated by Produttività LTD, is committed to protecting the privacy and security of your personal information. This Data Protection Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our experiences, or stay at our Amazon rainforest retreat.
We respect your privacy and are dedicated to transparent information practices. This policy is designed to help you understand how your personal data is handled in compliance with applicable data protection laws.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide:
- Contact details (name, email address, phone number, postal address)
- Passport or identification information for booking purposes
- Payment information
- Travel preferences and requirements
- Health information relevant to your stay (allergies, dietary restrictions, medical conditions)
- Feedback, reviews, and survey responses
- Communications with our team
2.2 Information Collected Automatically:
- IP address and device information
- Browsing actions and patterns
- Information collected through cookies and similar technologies
- Location data if enabled on your device
2.3 Special Categories of Data:
Due to the nature of our experiences, we may collect information about:
- Health conditions relevant to jungle activities
- Dietary requirements that may indicate religious or philosophical beliefs
- Biometric data for identification in remote locations
3. HOW WE USE YOUR INFORMATION
3.1 Provision of Services:
- Processing bookings and reservations
- Facilitating your stay and experiences
- Tailoring our services to your preferences and requirements
- Ensuring your safety during wilderness activities
3.2 Communication:
- Responding to your inquiries
- Sending booking confirmations and pre-arrival information
- Providing important updates about your stay
- Sending post-stay surveys and thank you messages
3.3 Business Operations:
- Improving our services and guest experiences
- Training our staff
- Analyzing usage patterns and trends
- Preventing fraud and ensuring security
3.4 Marketing:
- Sending newsletters and promotional materials (with your consent)
- Informing you about special offers and new experiences
- Customizing content based on your interests and past visits
4. LEGAL BASIS FOR PROCESSING
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill our contractual obligations to you when you book our services
- Legitimate Interests: To operate and improve our business and provide optimal guest experiences
- Legal Compliance: To comply with legal obligations including tourism regulations and tax laws
- Consent: Where you have given us clear consent to process your data for specific purposes
- Vital Interests: In emergency situations to protect your life, health, or safety in the remote Amazon environment
5. DATA SHARING AND DISCLOSURE
We may share your personal information with:
5.1 Service Providers:
- Payment processors
- Transportation partners
- Local guides and experience providers
- IT and system administration services
- Professional advisers (lawyers, bankers, auditors)
5.2 Regulatory Bodies:
- Government authorities when required by law
- Brazilian tourism and environmental agencies
- Immigration authorities when necessary
5.3 Business Partners:
- Indigenous community partners (for cultural immersion experiences)
- Conservation organizations (with your consent)
- Medical services in case of emergency
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. INTERNATIONAL TRANSFERS
As we operate in the Amazon rainforest of Brazil, your data may be transferred to and processed in countries outside your country of residence. Whenever we transfer your personal data internationally, we ensure appropriate safeguards are in place in compliance with data protection laws.
7. DATA SECURITY
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Our security measures include:
- Encryption of sensitive data
- Regular security assessments
- Staff training on data protection
- Physical security measures at our facilities
- Secure backup procedures
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Typical retention periods:
- Booking information: 7 years (for tax and legal purposes)
- Marketing preferences: Until you opt-out or request deletion
- Health information: Duration of your stay plus 1 year
- Website usage data: 26 months
9. YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to you or a third party
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at hello@terra-selvagem.com.
10. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site.
Types of cookies we use:
- Essential cookies: Required for the website to function
- Analytical cookies: Help us understand how visitors interact with our website
- Functional cookies: Remember your preferences
- Targeting cookies: Record your visit, pages visited, and links followed
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, some parts of the site may not function properly if you disable cookies.
11. CHILDREN'S PRIVACY
Our services are not intended for children under 16 years of age without parental consent. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
12. CHANGES TO THIS POLICY
We may update this Data Protection Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or by email.
13. CONTACT US
If you have any questions about this Data Protection Policy or our data practices, please contact us at:
Email: hello@terra-selvagem.com
Provided by:
Produttività LTD
TERMS OF USE
Last Updated: June 24, 2025
1. INTRODUCTION
Welcome to Terra Selvagem, an Amazon rainforest retreat operated by Produttività LTD. These Terms of Use govern your use of our website (www.terra-selvagem.com) and the services we provide, including accommodations, experiences, and activities.
By accessing our website or using our services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
2. DEFINITIONS
- "Terra Selvagem," "we," "our," or "us" refers to Terra Selvagem and its operator, Produttività LTD.
- "Website" refers to www.terra-selvagem.com and all related subdomains.
- "Services" refers to accommodations, experiences, activities, and any other services offered by Terra Selvagem.
- "You" or "your" refers to the user or viewer of our website or the customer of our services.
- "Content" refers to text, images, videos, audio, and other materials displayed on our website.
3. WEBSITE USE
3.1 License to Use Website
We grant you a limited, non-exclusive, revocable license to access and use our website for personal, non-commercial purposes. This license does not include:
- Modifying, distributing, or republishing any content from our website
- Using our content for commercial purposes
- Attempting to decompile or reverse engineer any software on our website
- Removing any copyright or proprietary notices
- Transferring the website to another person or "mirroring" it on any other server
3.2 User Conduct
When using our website, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon our intellectual property rights or those of any third party
- Interfere with the security or functionality of our website
- Upload or transmit viruses or malicious code
- Collect or harvest data about other users
- Engage in any activity that could damage, disable, or impair our website
3.3 Account Security
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your account information
- Restricting access to your computer or device
- Accepting responsibility for all activities that occur under your account
4. BOOKING AND RESERVATIONS
4.1 Booking Process
- Reservations are subject to availability and confirmation
- All bookings must be made by persons 18 years of age or older
- We reserve the right to refuse service to anyone at our discretion
- Prices are subject to change until reservation is confirmed
4.2 Payment Terms
- Full payment or a deposit (as specified at time of booking) is required to confirm reservations
- All payments are processed in the currency specified during booking
- Payment methods accepted include major credit cards, bank transfers, and other methods as specified on our website
4.3 Cancellation and Refund Policy
- Cancellations made 90+ days prior to arrival: Full refund minus administrative fee
- Cancellations made 60-89 days prior to arrival: 75% refund
- Cancellations made 30-59 days prior to arrival: 50% refund
- Cancellations made less than 30 days prior to arrival: No refund
- Special terms may apply for group bookings or during peak seasons
- We strongly recommend purchasing travel insurance to cover unforeseen circumstances
5. HEALTH AND SAFETY
5.1 Inherent Risks
- You acknowledge that activities in the Amazon rainforest involve inherent risks
- These risks include but are not limited to: encounters with wildlife, exposure to insects and plants, remote location with limited access to medical facilities, and challenging environmental conditions
5.2 Health Requirements
- You must disclose any relevant health conditions, allergies, or disabilities before booking
- We reserve the right to refuse participation in certain activities based on health or safety concerns
- You are responsible for obtaining any required vaccinations or medications before travel
- We recommend consulting with a travel medicine specialist before your journey
5.3 Safety Compliance
- You agree to follow all safety instructions provided by our staff
- Failure to comply with safety guidelines may result in exclusion from activities without refund
- We reserve the right to modify or cancel activities due to weather conditions or safety concerns
6. INTELLECTUAL PROPERTY
6.1 Ownership
- All content on our website is the property of Terra Selvagem or our content suppliers and is protected by international copyright, trademark, and other intellectual property laws
- Our name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Terra Selvagem or our affiliates
6.2 Limited License
- We grant you a limited license to access and view our content for personal, non-commercial use
- You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit our content without our express written permission
6.3 User Content
- By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, and distribute such content
- You represent that you own or have the necessary rights to submit such content
7. LIMITATION OF LIABILITY
7.1 Disclaimer of Warranties
- Our website and services are provided on an "as is" and "as available" basis
- We make no warranties or representations about the accuracy or completeness of our website content
- We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement
7.2 Limitation of Liability
- To the fullest extent permitted by law, Terra Selvagem shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability for any claims arising from these Terms of Use or our services shall not exceed the amount paid by you for the specific service giving rise to the claim
- This limitation applies to all causes of action, including breach of contract, breach of warranty, negligence, strict liability, and other torts
7.3 Force Majeure
- We shall not be liable for any failure to perform due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, acts of terrorism, civil unrest, or government restrictions
8. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Terra Selvagem, its affiliates, licensors, and service providers from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of your violation of these Terms of Use or your use of the website or services.
9. GOVERNING LAW AND JURISDICTION
These Terms of Use shall be governed by and construed in accordance with the laws of [Jurisdiction], without giving effect to any principles of conflicts of law. Any legal action or proceeding arising out of these Terms of Use shall be brought exclusively in the courts of [Jurisdiction], and you consent to the jurisdiction of such courts.
10. CHANGES TO TERMS
We may revise these Terms of Use at any time by updating this page. Your continued use of our website or services following the posting of revised Terms of Use means you accept and agree to the changes.
11. SEVERABILITY
If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions remain in full force and effect.
12. ENTIRE AGREEMENT
These Terms of Use, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Terra Selvagem regarding your use of our website and services.
13. CONTACT INFORMATION
If you have any questions about these Terms of Use, please contact us at:
Email: hello@terra-selvagem.com
Provided by:
Produttività LTD